Angani PABX
Angani Cloud PABX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers. It enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere provided you have a stable internet connection. By using Angani Cloud PABX, companies can leverage high end business features and call flows can be customized to suit their requirements.
Features
• Web client and mobile apps for calls
• Ability to choose from different SIP trunk providers – Angani, Safaricom or Airtel
• Optional compatible desk phones for calls
• Switchboard and wallboard
• Call Center Reporting – user activity, team queue, and more
• Queue Strategies and real-time statistics – round robin, prioritized hunt and more
• Call & Chat Monitoring available for Managers
• Call Recordings
• Video conference dial-in
• Create as a conference or a webinar
• Includes a whiteboard, ability to share your screen, a polling tool, capability record your meetings, and chat to participants
• Chat with your customers on your website
• Answer from your webclient or 3CX App
• Transfer chats to other team members
• Elevate a chat to a call or a video with a click
• Call journaling
• Creates a new customer record for new numbers
• Saves agents time searching
• Chat journaling when using 3CX Live Chat
• Call logging in your CRM records - even when using 3CX Apps
• Fixed annual license costs
• No/minimal CAPEX costs - IP phones optional
• Hardware agnostic - different IP phones and headsets brands supported
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